Frequently Asked Questions
Find answers to common questions about EduLingo, courses, payments and support.
About EduLingo
What is EduLingo?+
EduLingo is a comprehensive English learning platform for Vietnamese learners, offering lessons, structured courses, learning resources and AI-powered personalized tools. Suitable for all levels from beginner to advanced.
Is EduLingo free?+
EduLingo offers plenty of free content including lessons, blog posts, resources and tools. Some premium courses are paid to support the development of high-quality content.
Who is EduLingo suitable for?+
EduLingo is suitable for anyone who wants to learn English: students, working professionals, beginners, or anyone who wants to improve their English skills.
Does EduLingo support bilingual content?+
Yes, EduLingo supports Vietnamese-English bilingual content. You can switch the interface language at any time. Lessons and courses are also designed specifically for Vietnamese English learners.
Courses & Payment
How are courses organized?+
Each course has a clear learning path, divided into sections and lessons ordered from easy to difficult. You can track your progress and continue from where you left off.
Can I try before buying?+
Yes, most premium courses have free preview lessons. Additionally, there are many completely free courses for you to try first.
What payment methods are accepted?+
EduLingo currently supports bank transfer, e-wallets (MoMo, ZaloPay) and international cards (Visa/Mastercard). All transactions are secure.
What is the refund policy?+
EduLingo offers a 7-day refund policy from the purchase date if you're not satisfied with the course. Please visit our Refund Policy page for details.
Account & Support
How do I create an account?+
You can create a free account by clicking the "Sign Up" button at the top corner. Just provide your name, email and password. You can also sign in quickly with your Google account.
I forgot my password, what should I do?+
On the login page, click "Forgot password?" and enter your registered email. The system will send you a password reset link via email.
Can I learn on my phone?+
Yes, EduLingo is designed to be responsive and works well on all devices: phones, tablets and computers. You can learn anytime, anywhere.
How do I contact support?+
You can contact us through our Contact page, send an email to hello@edulingo.info, or message us via EduLingo's Facebook page. We will respond within 24 hours.